Refund policy

RETURN POLICY

At Jamroc Dept., every piece is crafted exclusively for you at the time of your order. Because each item is made individually with intention and care, we are unable to accept returns or exchanges for change-of-mind purchases or incorrect size selection. We encourage you to review sizing details carefully before placing your order.

Damages, Defects & Incorrect Items We stand fully behind the quality of every order. If your item arrives damaged, defective, misprinted, or incorrect, please contact us immediately so we can make it right. We will replace the item at no cost to you. Claims must be submitted within 30 days of delivery with photographic evidence of the issue.

Non-Returnable Items

  • Final sale items
  • Gift cards
  • Select limited drops (clearly marked "Final Sale")

Exchanges As each piece is made to order, exchanges for size or style are not available. If you received a defective or incorrect item, we will arrange a replacement promptly.

Refunds Refunds are issued only in cases of confirmed damage, defect, misprint, or fulfillment error. Once your claim is reviewed and approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

Shipping Errors & Lost Packages

  • Claims for damaged, defective, or incorrect items must be submitted within 30 days of delivery.
  • Claims for lost packages must be submitted within 30 days of the estimated delivery date.
  • If tracking shows "Delivered" but you did not receive your package, please contact your carrier first to file a claim, as packages are sometimes held at a local facility or marked delivered prematurely. If the issue remains unresolved, contact us at info@jamrocdept.com and we will do our best to assist.
  • If the issue is confirmed to be on our end, we will cover all replacement costs.

Incorrect or Insufficient Address If an order is returned due to an incomplete or incorrect address provided at checkout, it will be returned to our facility. Reshipping costs are the responsibility of the customer.

Unclaimed Packages Shipments not claimed within 30 days will be returned to our facility. Customers are responsible for reshipping costs.

How to Start a Claim To initiate a claim, email us at info@jamrocdept.com with your order number and photos of the issue. Once approved, we will provide next steps. Please do not send items back without prior authorization.

Returns Address Jamroc Dept. Returns Department 11025 Westlake Drive Charlotte, NC 28273 United States